When large numbers of people sought protection and asylum in Germany and its neighbouring countries in 2015/2016, many organisations working in the field of civil protection found themselves faced with the largest nationwide, in part cross-border missions ever. In coping with the challenges this situation posed, the actors involved gained a variety of new experiences and internal and cross-organisational knowledge, practices, and procedures was adapted to the concrete requirements of the situation. It is essential that this knowledge be consolidated, structured and processed if it is to be applied in other scenarios in the future.
Goals and Procedures
The goal of WAKE is to create and implement a comprehensive knowledge management solution that spans all levels, authorities and organizations. This is intended to do justice to the very different aspects of civil protection. In addition to formal responsibilities, this includes the consideration of social and cultural requirements and the individual interests of those seeking protection. To this end, the knowledge available among the various actors on how to cope with refugee situations will be collected and recorded, with a special focus on the situation in 2015/16. In a second step, this knowledge base will be enriched with different sources of knowledge, for instance historical or international experience, in order to be able to develop appropriate concepts for future scenarios. Through the development of training courses and modules, these knowledge resources will flow back into the organisations as operational knowledge.
Innovations and Perspectives
The project result is a sustainable knowledge management system adapted to the respective organisations. The developed training concepts and recommendations for action achieve immediate broad effects and more efficient processes in future deployments. In an ongoing process, a systematically learning civil protection system is thus created that constantly adapts to new challenges and thus contributes to increasing the safety of the population in disaster situations.